RingCentral is one of the biggest names in cloud communications, with message, video and phone on one platform. We look at what you get, and what it costs.
RingCentral (now branded RingEX) is a mature, feature-rich unified communications platform combining phone, video and messaging with a huge library of integrations. It is a strong, reliable choice for mid-sized and larger businesses that want one platform for everything and value deep CRM and app integrations. The trade-offs for smaller UK businesses are cost and complexity: entry pricing rises quickly across tiers, advanced features sit in higher plans, and it can be more system than a straightforward office phone setup needs.
RingCentral is an app-based system, not a like-for-like replacement for BT One Phone's native SIM calling. If you need true FMC, see BT One Phone alternatives →
RingCentral is a global cloud communications provider and one of the best-known UCaaS platforms. Its core product — now marketed as RingEX — brings together business phone, video meetings and team messaging in a single app, available on desktop and mobile.
The platform is known for breadth: hundreds of integrations with CRMs and business tools, strong admin and analytics, international calling options, and an add-on contact centre (RingCX). For businesses that want one vendor for voice, video and messaging with deep integration into their software stack, RingCentral is a serious contender.
The main considerations for UK buyers are cost and fit. RingCentral is priced per user across tiers, and the features many businesses want — advanced call handling, analytics, and higher usage limits — sit in the mid and upper plans. For a small office that just needs reliable desk-and-mobile calling, a leaner UK-focused system is often cheaper and simpler.
RingCentral (RingEX) is priced per user per month and is cheaper on annual billing — paying monthly costs up to around 38% more. Current UK pricing (annual price, with monthly in brackets), excluding VAT:
| Plan | Price (per user/month) | Includes |
|---|---|---|
| Essentials | £12.99 (£17.99 monthly) | Message and phone, mobile & desktop apps, team messaging, call logs, 100 inclusive minutes per user, 24/7 support |
| Standard | £19.99 (£23.99 monthly) | Everything in Essentials plus video meetings (up to 200), on-demand call recording, multi-level IVR, internet fax, unlimited audio conferencing, popular integrations (Microsoft 365, Google, Slack), 750 minutes |
| Premium · most popular | £24.99 (£28.99 monthly) | Everything in Standard plus automatic call recording, advanced call handling, CRM integrations (Salesforce, Zendesk), single sign-on, custom roles, developer platform, 2,000 minutes |
| Ultimate | £29.99 (£33.99 monthly) | Everything in Premium plus device status reports and alerts, unlimited storage, 4,000 minutes |
Realistic starting point: Essentials is message and phone only — no video or call recording — so for proper business call handling most businesses start on Standard (£19.99/user/month on annual billing). RingCentral is more feature-rich than many smaller hosted providers, but you pay for that extra control and capability.
GoYap starts from £8.95 per user per month — below RingCentral's entry price — and is billed monthly, with no annual commitment. You get business call handling without paying the premium for RingCentral's broader platform, and without locking into a year up front. Compare GoYap →
Pricing verified from RingCentral's UK plans page, 3 August 2026. Prices exclude VAT and can change — confirm current pricing before deciding.
How RingCentral compares to the main alternatives available to UK businesses:
| Provider | Contract | Pricing | Handsets | Support | Best for |
|---|---|---|---|---|---|
| RingCentral reviewed | Annual / monthly | From £12.99/user | Wide range | UK/global | Integration-heavy UCaaS |
| GoYap recommended | 12 months | From £8.95/user | 300+ models | UK direct | Best value SMEs |
| Gamma Horizon | 12–36 months | From ~£9.99/user | Wide range | UK direct | UK SMEs needing SLA |
| 8x8 | 12–36 months | From ~£12/user | Wide range | UK support | Contact centre & multi-site |
| Vonage Business | Flexible | From ~£12/user | Wide range | UK/global | Integrations & flexibility |
| Microsoft Teams Calling | 12 months | From £12.50/user | Teams-certified | UK direct | Microsoft 365 users |
RingCentral suits mid-sized and larger UK businesses that want a single, well-integrated platform for phone, video and messaging, and that will use the deeper analytics, integrations and contact-centre options. If you want one vendor for everything and integration with your CRM matters, RingCentral is a strong choice.
If you are a small or mid-sized office that mainly needs reliable desk phones and a mobile app, RingCentral is likely more platform — and more cost — than you need. In that case GoYap or Gamma Horizon usually delivers what you want for less. And as with all app-based UCaaS platforms, RingCentral does not replicate BT One Phone's native SIM calling — see our BT One Phone alternatives page.
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