VoIP and hosted phone systems for UK hotels, restaurants, pubs and hospitality groups. Guest room extensions, reservation lines, and front desk call handling — all on one system.
Hospitality businesses have some of the most demanding phone system requirements of any sector — but the right solution varies significantly depending on what type of hospitality business you run. Restaurants, pubs and pub groups are well-served by modern cloud hosted VoIP systems, which handle reservation lines, multi-site management and mobile working with ease. Hotels are a different matter. If your hotel runs a Property Management System (PMS) — which most do — you need a phone system that integrates with it, and very few cloud-based platforms offer that integration. Hotels typically require on-premise phone systems that support key and lamp features: room status updates from housekeeping, wake-up calls triggered by the PMS, minibar charges posted to room bills, and do-not-disturb status synced between the phone and the front desk system. These are features of traditional hospitality telephony platforms rather than cloud PBX products. We will always give you honest advice about which type of system is right for your specific operation — rather than fitting every hospitality business into a cloud solution that may not be appropriate.
Call queues with hold music, position announcements and overflow routing ensure reservation calls are always answered — even during peak periods. Calls that can't be answered go to voicemail-to-email rather than dead air.
For hotels, PMS integration is often the deciding factor in phone system choice. Wake-up calls, room status updates from housekeeping, minibar charges posted to room bills, and do-not-disturb synchronisation between the phone system and front desk all require deep integration with your PMS. Very few cloud-based VoIP platforms support this — hotels with a PMS typically need an on-premise system with native hospitality features, often referred to as key and lamp functionality.
Critically, the phone system must integrate with your billing or front of house system so that chargeable calls made from guest rooms are captured and posted to the room bill automatically. If you do not have this integration in place, you must restrict guest room phones to internal calls and emergency services (999) only — otherwise guests can make external calls at your expense with no way to recover the cost. We will advise you honestly on whether a cloud or on-premise solution is right for your property, and ensure guest room dialling is configured correctly from day one.
Hotel groups and restaurant chains can manage all sites from a single admin portal. Add extensions, change routing, and update out-of-hours messages across all sites without needing an engineer.
Attendant consoles, call transfer, hold and park — all the features a busy front desk needs. Reception staff can see which lines are active and transfer calls to rooms or departments with a single click.
Configurable schedules so calls are handled differently during service hours, after closing, and overnight. Guests calling at 2am reach an appropriate message or on-call contact rather than a generic answerphone.
Duty managers and owners reachable on their mobile under the main number. No need to publish personal mobile numbers — all calls come through the business system.
Move away from legacy analogue systems before the January 2027 deadline. Modern hosted VoIP eliminates the ongoing cost and unreliability of ageing on-premise PBX hardware.
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