Room phones, reception call handling, wake-up calls, and integration with your property management system. Understand what a modern hotel phone system needs and get competitive quotes.
Hotels have requirements most businesses do not — a phone in every room, reception handling calls across the whole property, wake-up calls, and often a link to the property management system so room status and billing stay in sync. Modern hosted systems handle all of this over your broadband, replacing the old on-site hotel PBX that the PSTN switch-off is making obsolete. As a comparison guide, here is what to look for and what drives the cost.
Not every hotel needs every feature. A small guest house has different requirements to a large hotel with a restaurant and conference facilities. Here are the main capabilities to compare.
A handset in every guest room, able to call reception, other rooms, and make outbound calls where allowed. Can be IP handsets or analogue via adapters.
Reception manages incoming calls across the property — transferring to rooms, taking messages, and handling overflow at busy times with call queues.
Automated wake-up calls scheduled per room, a core hotel requirement that general business systems do not offer out of the box.
Integration with your property management system keeps room status, check-in/out, and call billing in sync between the phone system and front desk.
Control which rooms can make outbound or international calls, and bill guest calls back to the room where applicable.
Hotel groups can run all properties on one system, with central management and calls between sites at no cost.
Hotel systems are quoted per property because room count and features vary so much. As a comparison guide, the main cost factors are:
The biggest factor — a handset and line for every room. A 20-room guest house and a 200-room hotel are very different quotes.
New IP handsets in every room cost more than reusing existing analogue phones via adapters where possible.
Linking to your property management system adds setup but saves front-desk time. Depends on which PMS you run.
Wiring to every room is the main install variable. Existing cabling can often be reused, which a survey confirms.
Tell us about your property — room count, current setup, and what you need. We will compare options and come back with competitive quotes.
Enquire nowRoom phones · reception handling · wake-up calls · PMS integration · single hotels and groups