VoIP and hosted phone systems built around the way property businesses work — branch offices, remote valuers, and client-facing call handling. Free quotes from leading UK providers.
Estate agents have specific phone system requirements that generic VoIP providers often overlook. You need calls to ring across multiple branch locations simultaneously, the ability for staff to work from their car or a property viewing, seamless call transfers between branches, and a professional auto-attendant that routes callers to the right office or negotiator without friction.
Calls ring across all branches simultaneously or route to the nearest office based on the caller's area code — no missed opportunities from buyers or vendors ringing the wrong number.
Estate agents are in the field constantly — viewings, valuations, and site visits. FMC allows staff to make and receive calls natively from their mobile as if they were at their desk. Calls are logged in the system, recorded automatically, and clients always see the office number. No separate app required — it works through the native dialler on any mobile.
Sales, lettings and property maintenance calls all recorded automatically — including FMC mobile calls. Essential for compliance, dispute resolution and training. Property maintenance departments benefit particularly from recorded calls when contractors or tenants dispute what was agreed. Recordings accessible via web portal with configurable retention periods.
Property calls can run long — a vendor discussing a sale or a tenant reporting a maintenance issue is not a 60-second call. Automatic callback lets callers request a return call rather than waiting on hold, and queue position announcements keep callers informed rather than abandoning. Out-of-hours routing and voicemail-to-email ensure no enquiry is missed after 5:30pm.
Keep your existing branch numbers. All geographic numbers (01, 02) port across in 7–14 working days with no disruption to incoming calls during the process.
Many estate agencies run a separate property maintenance or management department handling contractor bookings, tenant repairs and landlord updates. A dedicated hunt group or DDI for maintenance keeps those calls completely separate from sales and lettings — with its own call recording, voicemail and out-of-hours routing. Maintenance staff can be reached directly without calls going through the main reception.
Separate group messaging channels for sales, lettings and maintenance so each team can communicate internally without calls or emails. Staff in the field can stay in touch with their department in real time — whether a negotiator needs a quick answer from a colleague or a maintenance coordinator needs to update the team on a contractor booking. All within the same platform as the phone system.
We supply all licences, numbers and support on a single monthly bill — no separate contracts with multiple providers to manage.
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